In addition to these Terms and Conditions, festival attendees agree to adhere to our ‘Festival Etiquette Rules’. These are available on the Beyond the Border website, in the festival programme and will be displayed in the festival Box Office during the event. Please take time to familiarise yourself with them so that we all have an enjoyable festival.
These Terms and Conditions do not affect your statutory rights as a consumer; for further information about your statutory rights, contact Citizens Advice or the Department for Business Innovation and Skills.
From 1 November 2020 Beyond the Border updated the Terms and Conditions due to COVID19. Beyond the Border is committed to having a live event and will do everything within its expertise and abilities to ensure that Beyond the Border audiences can gather together to enjoy the best of international storytelling at Dinefwr in Wales. The ongoing pandemic may impact on those plans, but we believe we can all work together to be able to gather in July 2021 and celebrate live storytelling at our amazing new site at Dinefwr.
We are also aware that some of our loyal audiences may have to cancel at the very last minute so we have also changed our Cancellation Policy for the 2021 festival to reflect this. If you bought your ticket before March 2020 the new Cancellation Policy also applies to those customers.
Beyond the Border may alter these Terms and Conditions at any time. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.
- The main festival field will be accessible from 6pm-12 midnight on Friday 2 July 2020 and 10am-12 midnight on Saturday 3 and Sunday 4 July 2020.
- Beyond the Border reserves the right to change the programme line-up before and during the festival where reasonably necessary.
- Beyond the Border is adapting the camping and festival site to ensure that it complies with COVID19 safety and performance guidelines. Beyond the Border will be updating its COVID19 Safety Management regularly leading up to the festival. Audiences will also be reminded about the safety measurements and onsite etiquette one month before the festival and any updates thereafter. You can also find out more about BtB’s Safety Information on this page.
- Beyond the Border working with National Trust Dinefwr are working to make it our most accessible festival ever. We are also working to ensure that our events programme is more accessible for our audiences, with more BSL as well as introducing audio description, touch tours, captioning and making use of a host of digital tools and technology. Full details of our facilities and access requirements can be found at beyondtheborder.com
- Parkland Dinefwr is a working farm and as such will have livestock in adjacent fields, therefore all dogs should be kept on a lead whilst on site.
- No trading may be carried out on site except by Beyond the Border authorised traders.
- Attendees consent to being filmed, photographed and recorded while at festival activities for use in Beyond the Border’s promotional materials. In addition, a number of the events will be video live-streamed online to Beyond the Border’s international audiences.
- Attendees are permitted to bring alcohol for personal consumption into the campsite but not into the main festival site or National Trust buildings.
- Attendees must respect stewards’ guidance on site.
- In keeping with the ethos of oral storytelling, Beyond the Border strictly prohibits the unauthorised use of audio/visual recording equipment during performances.
- Smoking is not permitted anywhere on site. This includes e-cigarettes.
- Beyond the Border has the right, but not the obligation, to monitor any inappropriate activity and content associated with Beyond the Border online. (i.e filming and broadcasting without consent, inappropriate behaviour online towards the festival and staff). We may investigate any complaints and take any action that we deem appropriate, which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access of the festival and/or requesting any materials are removed from online.
- You should assume that everything you see and read on the Beyond the Border website and social media is copyrighted unless otherwise stated, and may not be used elsewhere except with permission. All rights reserved.
2 Tickets and wristbands
- To access the festival site you must have purchased a valid ticket through Brown Paper Tickets or Taliesin Arts Centre. National Trust and Cadw memberships do not allow you access to the main festival site.
- Beyond the Border will offer a tiered pricing system based on the cheapest tickets being offered first as Early Bird Tickets from 8 November 2019. These will be the cheapest tickets and only available for a limited time. The price of the ticket will be the price set at the time you make your booking. All advertised prices exclude booking and admin fees, which are charged at the end of the transaction by Taliesin Arts Centre. Taliesin Arts Centre’s admin and credit card fees are 6% per transaction. No booking will be accepted until Taliesin Arts Centre/BtB have received full payment in cleared funds.
- Festival attendees will have access to Dinefwr’s Newton House during the festival (National Trust opening hours only). This is included in the ticket price of the festival.
- Saturday and Sunday day ticket holders will be able to access the festival site from 10am until close of the festival programme. Camping is not permitted for day ticket holders.
- Tickets will not be issued before the event. Festival attendees will need to present their booking reference/order number, proof of identification (bank card, driver’s licence etc.) and a National Trust membership card (if claiming a discount), and will then each be issued a wristband upon entry to the festival site.
- Wristbands must be worn on the wrist at all times during your attendance at the festival.
- Children aged 5 and under may enter the festival for free. However, they are required to have a ‘Child (5 and Under) Ticket’ booked.
- Children’s wristbands must be completed with a phone number for a responsible adult.
- Festival attendees can go on and off site during the festival, but must keep their wristbands on and their booking reference on their person.
- Tickets must only be purchased for personal use and not for onward sale, advertising, promotions, contests or sweepstakes.
- Beyond the Border reserves the right to cancel any booking that we reasonably suspect to have been made fraudulently.
3 Refunds and Cancellation
- For the 2021 festival, Beyond the Border has taken the decision to allow customers to cancel their tickets up until 24 hours before the festival. This allows for flexibility based on our audiences circumstances as well as the potential of local lockdowns and the event being cancelled at the very last minute.
- Customers who cancel their tickets, or the festival is cancelled, will have a refund of the value you paid for the ticket at the time of purchase. If the festival is cancelled, you will be refunded through Taliesin Arts Centre/TicketSolve and they will retain the 6% admin fee.
- Customers will be reimbursed to their bank account / card they used, and will take 3-5 working days.
- If for any reason the festival has to be cancelled, we will notify you by email or phone call in the first instance, before publishing cancellation information online. Is it your responsibility to notify us of any changes in contact details, name, email, phone number or address so we can notify you of changes.
- Any required changes to the programme line-up will not entitle the booker to any discounts or refunds of the ticket prices.
4 Age Restrictions
- Under 18s must be supervised by a responsible adult (aged over 21) at all times. Parents and Guardians assume responsibility at all times for minors at the festival who are attending with them. Beyond the Border does not accept any parental or supervisory duty of care or liability for any under 18’s on site.
- We advise young people aged 18 and over to bring proof of age ID, as we will ask confirmation of their age if they look under 25.
- Under 18’s are not permitted to purchase alcohol on site. A challenge 21 policy will be in place for all alcohol sales on site. It is illegal for anyone to purchase alcohol on behalf of under 18s.
- Some parts of the artistic programme may have age restrictions due to mature content. This will be indicated in the festival programme.
- Camping is only offered to weekend attendees, who must ensure they purchase camping tickets separately through the Taliesin Arts Centre website before 1 April 2021 if they wish to camp on Dinefwr site. After this date, camping tickets will no longer be available.
- The festival campsite will open at 12 noon on Friday 2 July 2021 and close at 12 noon Monday 5 July 2021.
- There is car parking near the campsite for festival campers. This is a 5-10 minute walk to the campsite.
- Quiet hours on the campsite are 10pm until 8am. No use of instruments or personal loudspeaker devices during these times is allowed.
- The camping regulations will be circulated to those camping in June 2021, when these Terms and Conditions will be updated to contain them.
- A limited number of Campervans are allowed on site. There is an additional one off fee of £60 per vehicle which must be purchased with your tickets.
6 Personal Data
- Beyond the Border does not hold any personal financial information. All payments for tickets are made through the third party company, Taliesin Arts Centre/TicketSolve.
7 Public Safety and Liability
- Beyond the Border want to ensure the safety of its audiences, artists and staff and have created an up to date safety measures document how BtB will make the experience safe for all during COVID19. Please see Safety Measures page
- Festival attendees enter the site at their own risk.
- For the safety of all festival attendees, security searches will be carried out on entry on to the site. You may be searched at the entrance or any part of the festival field or at site activities. Persons resisting searches may be refused entry, or be evicted from the site and have their wristband removed.
- The following items are not permitted on the festival field or around Newton House or Dinefwr Castle and if found will be removed from the attendee and may result in that attendee being refused entry or asked to leave the festival:
- Illegal substances
- Laughing gas
- Open fires or BBQ
- Glass containers
- Anything which could be interpreted as a weapon or threat
- Fireworks, flares or explosives
- Sound systems, lasers or strobe lighting
- Beyond the Border and the National Trust reserve the right to refuse attendees entry to the event if we consider them a risk, inconvenience or a possible disturbance to others.
- Festival attendees must comply with all relevant statutes, safety announcements and directions from venue staff whilst attending the festival. Non-authorised persons may be refused entry to certain areas of the festival.
- In the event of anti-social, unruly, unsafe or illegal behaviour or in the event of non-cooperation with event officials you may not be admitted or may be required to leave the site. In this case, no readmission will be permitted.
- If attendees have any special requirements or concerns about any special effects (these include sound, audio visual, pyrotechnic effects or lighting effects) which may be featured, then prior notice should be provided to Beyond the Border via email.
- Festival attendees’ personal arrangements including travel, accommodation or hospitality relating to the festival are at their own risk.
- Beyond the Border is not liable for the loss or damage of vehicles, goods or other materials belonging to attendees, artists and crew attending the festival.
- In no event will Beyond the Border or any of its agents or providers be liable for any damages including, but not limited to, any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods and services, arising out of or related to the festival, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, other than: (a) in any circumstances where there is a breach of a legal duty of care owed to Beyond the Border; (b) in circumstances where such loss or damage is a reasonably foreseeable result of any such breach; and (c) to the extent that any increase in any loss or damage does not arise from a breach by festival attendees of any of these Terms and Conditions.
- Nothing in these Terms and Conditions acts to exclude or limit Beyond the Border’s liability for death or personal injury resulting from our negligence, fraud or any other liability, which may not by applicable law be excluded or limited.
- Any complaints about the festival should be made promptly to Beyond the Border. If any disputes arise, Beyond the Border will attempt to resolve them as soon as possible.
Terms and Conditions updated 14 November 2020.